Every job rated five stars. Personally delivered by Blair.
The Process
How a Clear job actually runs.
From first message to a year of aftercare, a transparent, step by step walkthrough of exactly what to expect when you book a job with us. No surprises. None.
Hour by hour
Nine steps. Zero surprises.
Hour 001Hour 0The first message.
You message us on WhatsApp, fill in the contact form, or open the live chat. Whichever feels easiest.
Most people start with a single line and a photo, "the fence is looking sad" or "the driveway needs help before my parents visit." That is genuinely all we need to begin. We reply within a few hours, almost always the same day, and we never ask you to fill out a complicated form before we know whether we can help.
Within 48 hours02Within 48 hoursA free site visit, booked at your convenience.
We come to you. No callout fee. No hard sell. Just a proper look at the property in real light.
Photos can only tell us so much. We come to your property at a time that suits you, weekday evenings, weekend mornings, whatever fits around your life. We walk the space, listen to what you actually want, ask questions, and take measurements. Tea, if it’s offered, is gratefully accepted.
The walkaround03The walkaroundListening more than talking.
You tell us what you actually want. We tell you, honestly, what we think will and won’t work.
We listen to what you want to achieve and discuss the practical options. If a repair would be enough, we will say so. If materials, access or weather could cause problems, we explain those before agreeing the work.
Before you commit04Before you commitA visualisation of the result.
Where it helps, we can use a visual preview to explore colours or layout before you decide.
A preview can help you compare colours or garden ideas using a photograph of your property. It is a starting point for discussion, not an exact prediction. We agree the materials and finish separately.
The quote05The quoteA free quote, in plain English.
Itemised. Honest. Free. No obligation, no pressure, no follow up phone calls hounding you for a decision.
You get a written breakdown of exactly what we’ll do, what materials we’ll use, how long it will take, and what it will cost. If you say no, we say thank you and wish you well. If you want to think about it for a fortnight, take a fortnight. If you want to compare us to two other quotes, please do, we’ll happily explain why our number looks like it does.
Arrival day, 8am06Arrival day, 8amTea, biscuits, and a live stream link.
We turn up when we said we would. The kettle goes on. You get the live stream URL.
Whether you’re at home all day or off to work, the moment we arrive you get a private link to a live video feed of your property. Drop in from your office, the school run, or the other side of the world, you can watch the whole job unfold in real time. Margaret & Jim watch from the kitchen with a coffee. Lizi watches from work in Edinburgh. Most customers check in two or three times and trust us with the rest.
The work itself07The work itselfProperly paced. Properly finished.
We move at the pace the job deserves, not a rushed corner, not a missed edge, not a half-cleaned surface.
A four-day exterior reset takes four days. A two-hour fence-paint touch up takes two hours. We don’t inflate timelines and we don’t skip the parts that don’t show. End-of-day photos go to your inbox. Any small extra we spot, a wonky gutter, a loose batten, we’ll mention it before fixing, never invoice for things you didn’t agree to.
The handover08The handoverA walkaround, together.
We check the work with you where possible. If anything does not match what we agreed, we work with you to put it right.
We check the finished work against the specification agreed with you. Please point out anything you are unsure about. If something needs putting right, we agree how and when to do it, including a return visit if needed.
After the job09After the jobA check in week, and a year of free questions.
We message after seven days to make sure everything is still as it should be. After that, we’re a phone call away for a full year.
If a fence panel slips, a gate hinge loosens, a paint edge flakes, for twelve full months you can call, message, or WhatsApp us and we’ll come back. No fuss, no charge for revisits, no awkward conversations. Many of our customers (Margaret & Jim, Lizi, Lee, Karen) become regulars who book us seasonally; the long aftercare window is one reason why.
The four promises
Four things you will never experience with Clear.
No callout fees
Site visits and quotes are always free, anywhere in East Fife. Even if you decide not to go ahead.
No hidden extras
The number on the quote is the number on the invoice. Anything that wasn’t in the quote is a separate, agreed conversation.
No pressure
No follow up calls, no push-sells, no time-limited deals. Take a week, take a month, we will still be here.
No surprises
We keep you updated, check the work against what we agreed and explain any care it needs afterwards. If you have a concern, please contact us so we can help.
Why we live stream every job
Because trust shouldn’t require a leap of faith.
We are the only property service in East Fife that lets you watch every minute of your job, live, from anywhere. There are no breaks for show, no hidden corners, no “trust us” moments. Just the work, at the pace it deserves, exactly as it happens.
The link is private to you. It expires when the job ends. You can share it with a partner, a relative, or a tenant. Or close the tab and trust us with the rest of the day.
Ready to start at step one?
One message and we’ll take it from there. Free site visit, free quote, free visualisation, no follow up calls, no obligation. The kind of process you wish more people offered.